Support
24x7 Support
Customer support will help you with any aspect of performance or availability for Cotendo services. Cotendo provides support 24 hours a day, 7 days a week, by phone and email. When you contact us, please provide in English:
- Company
- Name
- Phone
- Details of the issue
Urgent issues
For the most immediate attention, please contact us by telephone or flag the level of urgency in your email subject line.
General questions
You are always welcome to call, but for general or less urgent inquiries, sending an email works best because we may quickly forward it to the best expert to answer your questions.
Automated incident tracking
Cotendo also has an automated incident tracking and support system to facilitate problem solving, from the initial report though final resolution, and to allow easy status tracking.
Documentation
Cotendo’s web portal provides instant online access to documentation for your Cotendo services.
Cotendo support
USA
866.254.0779
EMEA
+972.9.8653888
International
650.293.2757
“Cotendo’s customer support is exceptionally responsive.
If we need assistance, implementation advice, or clarification relating to a report, we have easy, reliable access to their support representatives at all times. On this count, too, Cotendo outranks our previous CDN provider. Given their superior functionality and support our decision to move to Cotendo was an easy one.” Koby Menachemi, CTO
Seeking Alpha
